How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Each PLAYBACK Eco-Friendly recycled PET plastic bottle t-shirt is made from the equivalent of 8.5 twenty oz plastic bottles. Our process of buying recycled bottles for our t-shirts helps divert waste from landfill and contributes to an overall economy of Eco-Friendly clothing.
We exist to make better clothing in a better way. To make you look and feel better while being Eco-Friendly. To make the Earth a cleaner place. Our process is better because we recycle. What do we recycle? Well, anything and everything, as long as the material can be used to make high-quality recycled Eco-Friendly t-shirts and hoodies. That's the key. We never treat making better clothes and helping our environment as two separate things.